Hailing from Colombia, I am currently based in London. As a generalist, I work to build processes and scalable infrastructure for the Customer Success team at Gigs 🚀

What I do?

As an integral part of the CS team, I work with Dan (Head of CS) to formalize processes around onboarding, customer support, documentation, and product feedback, and making all of this accessible to other teams within Gigs.

📏 Standardising documentation to track progress on CS initiatives internally

🏄 Iterating onboarding flows specific to different customer verticals

📋 Improve customer support collateral for customers and end users

Fun Facts

🌍 I've relocated around the world 🔟 times

🏋️‍♀️ I love powerlifting! My next goal? Reaching 100kg deadlift 💪

🤓 Currently learning Mandarin, studying for my HSK L3